Return and Cancellation Policy
HOW TO RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of the receipt of your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Only items purchased directly from Babays will be accepted. For products purchased from authorized retailers, please contact them directly for returns.
Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same conditions as we sent them to you, and in their original packaging. Stains, folded cards, broken stamps / broken plastic sheeting will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrectly purchased items, and items damaged by customer mishandling.
Returns made without receipt can be rejected. Babays reserves the right to deny any return.
WHAT HAPPENS IF THE ITEMS YOU RECEIVED ARE DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order?
Please contact our Customer Service team on our contact page to start the return process. Please include the following information:
• Number of order
• Receipt
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.
How long does the return process take?
Returns processing may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or cancellation request. Contact the card issuing bank if you have questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here is what you should do:
Contact the bank / credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made. Please note that any order that has already been packed or shipped cannot be changed or canceled.